✅ Now Live on Google Workspace Marketplace! Install Free in 1 Click ➔ • Early-Bird Lifetime Pro just $19 (use code EARLYBIRD).
PayloadFlatten
Install on Google Sheets
Customer Support • Intercom Webhooks

Flatten Intercom Webhook JSON into Google Sheets

Intercom webhooks bury conversation statistics, contact custom_attributes, and tags deep inside data.item. Un-nest every support event in 1 click.

Install Free on Google Marketplace ➔ Test Interactive Demo Below View Early-Bird ($19)
Runs on Google Apps Script Native =FLATTEN_JSON() formula Zero server maintenance

Live Interactive Simulator

Pre-loaded with sample payload: Intercom conversation.admin.closed Webhook Payload

Load sample:
Edit or paste your own
✅ Extracted 12 columns in 4ms
B1: =FLATTEN_JSON(A2:A)
typetopicdata.item.iddata.item.statedata.item.prioritydata.item.user.emaildata.item.user.custom_attributes.plandata.item.user.custom_attributes.mrrdata.item.statistics.time_to_assignmentdata.item.statistics.first_contact_reply_atdata.item.statistics.count_conversation_partsdata.item.tags
notification_eventconversation.admin.closedconv_9918201closedpriorityenterprise@client.ioScale499451206billing_question, resolved_fast

Why Operators Choose PayloadFlatten

Stop burning manual engineering hours or expensive SaaS subscriptions on simple webhook parsing.

Deeply Nested Intercom data.item Trees

  • ✕ Intercom nests conversation metrics 4 levels deep inside data.item.statistics.
  • ✕ Custom attributes on contacts and companies change dynamically as product teams add traits.
  • ✕ Paying for expensive Intercom reporting add-ons just to analyze support topics in Sheets.
  • ✕ Conversation tags and assignee details require custom JSON parsers.
Modern Client-Side

The PayloadFlatten Advantage

  • ✓ Flattens topic, data.item.statistics, and custom_attributes automatically.
  • ✓ Extracts first-response time and time-to-close in seconds for instant SLA dashboards.
  • ✓ Dynamically adds columns when new Intercom custom_attributes appear.
  • ✓ 100% private—customer support conversations never leave your Google Sheet.

Simple, Transparent Pricing

No monthly retainers. No cloud relays. Own it for life.

Free Forever

For solo operators testing the formula.

$0 / lifetime
  • Native =FLATTEN_JSON() formula
  • Instant 30-second Apps Script setup
  • Up to 50 rows per batch run
  • 100% Google Apps Script privacy
Install Free from Marketplace ➔
Early-Bird Deal • 60% Off

Early-Bird Solo

Complete freedom for individual operators.

$19 $49 One-time payment

Use code EARLYBIRD at checkout

  • 1 Google Account license
  • Unlimited rows & runs (no cap)
  • Full recursive object & array un-nesting
  • Dot notation customization
  • Lifetime license key & updates
Claim $19 Solo License ➔

Team & Agency

For agencies managing client automations.

$49 $149 One-time payment

Multi-account agency license

  • Up to 5 Google Accounts
  • Unlimited rows, runs & sheets
  • Automated spreadsheet installable triggers
  • Commercial & client delivery allowed
  • Priority 1-on-1 email support
Get Team License ($49) ➔

Frequently Asked Questions

Common questions about Intercom webhook JSON to Google Sheets and spreadsheet un-nesting.

Can I build an Intercom SLA response-time dashboard in Google Sheets with PayloadFlatten?

Yes! Intercom's conversation webhooks include data.item.statistics (like time_to_assignment and first_contact_reply_at), which PayloadFlatten extracts directly into numeric columns.

Google Workspace Marketplace Approved

Ready to un-nest JSON inside Google Sheets™?

Install PayloadFlatten directly from the official Google Workspace Marketplace in one click—free up to 50 rows per run, zero external servers.

Popular Integrations & Use Cases

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50 Pre-Configured Simulator Engines

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